Page 26 - BAYADA Home Care Playbook

The BAYADA Way of Operating an Office: Home Care May 2019
3. Monthly Full Team Meetings
• Suggested duration of 1 to 1-1/2 hours. Combine with Week in Review meeting, if possible.
• Attended by all office employees, including on-call manager (by telephone if unable to attend in person)
• Record, distribute, and file meeting minutes. Meeting notes should clearly be labeled as “monthly”.
• Schedule a monthly meeting at the end of the quarter to include review of quarterly office snapshots.
• Agenda includes:
• Week in Review meeting agenda
• Sharing of company-wide information from division and director’s meetings • New policy review
• QA results
• PI projects
• Marketing plan
• Recruitment and retention plans, field employee development
• Reliability review and plan
• Office employee coverage and needs
• Legislative issues
• General office activities such as the HERO Ceremony
• Long-term goal setting and planning for following month
• Other items as needed such as Workers Compensation issues
© BAYADA Home Health Care, 2019 26 Not for disclosure outside BAYADA without written agreement