Page 34 - Yacht Crew Talent Acquisition Framework

245. Gather Information:
Gather information about the nature of the disagreement or issue, including the perspectives of those involved.
246. Assess Impact:
Determine the potential impact of the conflict on team dynamics, morale, and overall productivity.
247. Seek Feedback:
Seek early feedback from team members about potential solutions or ways to de-escalate the situation.
Facilitated Discussion
248. Face-to-Face Meeting:
Schedule a face-to-face meeting with the conflicting parties in a private and neutral location.
249. Establish Ground Rules:
Start the discussion by establishing ground rules for respectful communication, such as active listening, avoiding blame, and allowing each person to speak uninterrupted.
250. Encourage Expression:
Encourage all parties to express their feelings and perspectives openly and honestly without fear of judgement.
251. Open-Ended Questions:
Use open-ended questions to encourage deeper understanding and uncover the root cause of the conflict.
252. Summarise Perspectives:
Summarise the points of agreement and disagreement to ensure that everyone's views are accurately understood.
253. Remain Neutral:
Remain neutral and avoid taking sides. Focus on facilitating a constructive dialogue.
254. Highlight Importance of Resolution:
Emphasise the importance of finding a resolution that benefits the entire team and the yacht's operations.
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