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the CFESA member companies. For The CFESA organization has made
example, CFESA members have a commitment to their members by
hundreds of qualified technicians offering CFESA Certified training and
on the road every day completing also supports manufacturers as they
various refrigeration calls and the same look for ways to increase technician
technical qualifications allow them to training availability and participation.
handle KVS opportunities as well.
Q How important is it to be part of
Q What are the benefits to the CFESA when looking for manufacturer
Accurex brand in working with CFESA authorization?
member companies as part of your
Authorized Service Network?
A As a manufacturer, having the
strongest servicers represent your
A As we began to search for the brand is imperative. As a CFESA
servicers that could handle the startup member, you have instant association
and reactive service required, we with the best servicers in the industry.
immediately searched out the CFESA Being part of CFESA also enables
organization. CFESA is an organization manufacturers to take advantage of
that I have had the privilege to work regional and national meetings to
with for 15+ years, and I knew even network and strengthen partnerships
if this group didn’t handle this type which provide an opportunity to
of work, they would know who did. expand your authorized service
What was recognized quickly is our network. For service companies
customers had already found their that have not joined CFESA and
preferred servicer within the CFESA are looking for new ways to expand
member companies. In fact, once their businesses I would recommend
I started visiting CFESA members, joining CFESA. CFESA gives service
I found most already provide KVS companies access to not only potential
service because their customers business, but a community that really
requested it as part of a complete works together to benefit the customer
service solution. and foodservice industry.
Q What would be your advice to
service companies looking to become
an Authorized Service Agent?
continued from page 8
association. As the membership grows,
A A service company needs to
have the capacity to handle multiple so does the diversity. The more diverse
calls in their respective territory on we can become the more ideas and
any given day. They need to meet knowledge can be gained and shared.
the manufacturer and customer’s Every new member whether large or
expectations with regard to parts small has the potential to bring an idea
inventory levels and responsiveness to the association that could become a
to minimize down time. One of game changer for all of us.
the more important pieces is the
willingness to train their technicians.
For a manufacturer, the choice of
CFESA members as a partner gives
you confidence that training is taken
seriously and is an on-going process.
CFESA Magazine | SEP / OCT 2019 | www.cfesa.com 15
