Page 8 - SEP OCT 2019 CFESA Mag website

SERVICE VIEWPOINT
WAYNE STOUTNER
CEO
DUFFY’S - AIS
Why become a CFESA
Service Company
Member and recruit
others to do the same?
Over the years I have been asked by
fellow members and non-members
what my company gets out of being a
part of CFESA. I usually don’t have a
chance to put a lot of thought into my
answer and am not able to really convey
what it means to me and my company.
After giving this some thought I think
it is important to look at the CFESA
mission and vision statement. The
Mission of CFESA is to anticipate trends
and provide resources, training and
education to support excellence in
service. The vision of the Commercial
Food Equipment Service Association
(CFESA) is to be recognized as the
standard of excellence for servicing
commercial food equipment.
As a smaller service company located in
a smaller market it would be impossible
for us alone to provide training,
resources, and proper education to
our staff and technicians without the
support of programs provided by
CFESA. The entire mission of CFESA
is to provide those things to the
members. Over the years we have taken
advantage of many of the training
programs provided by CFESA at the
Global training facility in Fort Mill,
SC. Training programs like the EGS,
8 CFESA Magazine | SEP / OCT 2019 | www.cfesa.com
Installation, Management and others
have been an integral part of our
overall success.
The vision of CFESA is to be
recognized as the standard of
excellence for service in our industry.
That vision has to be part of my
company’s vision and is part of every
successful service company’s vision
whether they know it or not. Over the
years I have spoken with many fellow
CFESA members and every last one
feels that their company must strive
to be the “standard of excellence” in
their market. At times, we all might fall
short and might not meet the standard
that we set for ourselves. When that
happens, I find it to be a great resource
to reach out to a fellow member or
two in order to bounce ideas off
of each other to find a solution for
our shortcoming. Each of us shares
the same vision and faces the same
challenges on a daily basis.
CFESA has grown a lot over the past
6 or 7 years and I feel that we all have
benefitted greatly from that growth.
During that same time period there
has been a great deal of consolidation
within the service company industry
and the service landscape has changed
dramatically throughout North
America. With all of the consolidation
it is more important now than ever
to bring new members into the
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