Page 32 - Annual Review 2015-2016

Risk & Excellence team Risk management Business excellence

Our Risk & Excellence team are specialists in The team supports our business by managing The team is currently working towards being
their fields, which enables us to understand risk. Their responsibilities include regulatory recognised as an Excellence organisation
how we can work within the rules to achieve our compliance issues, Anti-Money Laundering under EFQM. This involved managing policies
strategic objectives. It is having a commercial and Data Protection. The team provides and procedures of the business, making sure
perspective that’s a differentiator for us. There internal advice on conflicts of interests, Data they are updated at all times. The team also
is a synergy between what the team do for us as Protection and other regulatory matters. manage the ISO 9001 Accreditation and have
a business, and how we advise our clients. Team members liaise on behalf of the business recently been successful in achieving the new
with our regulators in all jurisdictions and ISO 9001:2015 standard.
are represented on the Compliance and
Risk Management Committee (CRMC) and Conflict management
We adapt to and embrace
support it by managing the risk register. The
risk by taking a commercial team also manage DWF’s insurance portfolio, The team also deliver accurate and timely
conflict search results to enable fee earners
and intelligent approach. including Professional Indemnity, EL/PL and
to determine whether there is a regulatory or
We truly understand what Management Liability. commercial conflict of interest before acting.
our risks are which gives us
the insight and backing to
make timely decisions. A business of our size is About the excellence model: EFQM
producing vast amounts of

risk based information and
In order to safely and effectively manage our The EFQM Excellence Model provides
risk based approach, we have simplified our data that needs managing. a holistic tool for assessing how
effective we are in developing and
processes and are working more closely with
To better manage this, we’re delivering a stakeholder focused strategy.
the fee earning teams to make sure the
supervision is there. We are also making sure currently investing in the
that relationships are developed in such a way creation of an intelligent risk
that when things do go wrong, our people are
management information tool.
confident and comfortable to come forwards.

EFQM Excellence Model

Enablers Results

People
People
Results
Processes,
Leadership Strategy Products & Customer Business
Services Results Results

Society
Partnership
& Resources Results
Learning, Creativity and Innovation