Page 27 - Annual Review 2015-2016

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The role of analytics practice, has strengthened our relationships The future
with Japanese insurers and corporates in
We now have a team of business analysts who The division provides a diverse range of
particular. Our Professional Negligence
not only interpret our own data and work with services with very different challenges and Divisional Reports
team is active in the Middle East and many
clients to identify trends and predict results, but European jurisdictions, particularly in the opportunities. In the volume space, we are
who also collaborate with our clients to help construction sector. advancing our technological capabilities,
them draw information and derive actionable enhancing the analytics we provide on client
data and are seeing increasing opportunities
insight from their own data sets. Understanding We have also seen significant growth in
to offer outsourcing services to support our
the profit drivers of the businesses that underpin Ireland and, following the appointment of
clients as they undertake change in their own
the claims industry is key. One example is the Andrew Lothian as Head of our General
businesses. At the other end of the spectrum,
significant rise in claims for rehabilitation in Insurance team in Scotland and Jill Sinclair
we are investing in new talent to support our
minor whiplash cases often driven not by client as Head of our Scottish Counter Fraud team,
growth not only in complex and international
need but by commissions paid behind the we are seeing significant growth and client
claims but also corporate, commercial and
scenes. We have helped clients to identify key wins north of the border.
regulatory advisory work.
offenders, and challenge, disrupt and evolve
their business models. Investing in our people
Ultimately we are judged by the quality of our
Impact of new technologies
people. We handle some of our clients’ most
Our client base has never been stronger,
sensitive claims, often in the public eye, and
We are heavily involved in wider technological
it is crucial that we guide and support our with new clients including Tokio Marine
developments impacting the insurance industry,
clients and their customers through what can Kiln Group Limited and Ecclesiastical
such as the legal and insurance implications
often be stressful issues. Our development
of a driverless economy and are actively Insurance Group, we are optimistic that
approach includes management and
contributing to the growing public debate. we can continue to grow in what is a
personal development programmes to equip
Artificial Intelligence and predictive analytics are disrupted and challenging market.
our partners and lawyers with the skills
playing an increasing role in our clients forward
required to build and develop their teams,
planning and our team of insurance consultants
and have challenging, meaningful and
are working closely with our clients to shape
positive conversations to deal effectively with
their approach to ensure that the opportunities
change and conflict. There will be ongoing investment in the
are identified and harnessed.
technology that sits within our Insurance
Our technical training approach ensures that Services Division, and we plan a thorough
An international focus
our people have access to the most up to date interrogation of how we operate in all areas
We are seeing an increase in the international training and development, allowing them to offer of our business. We are dedicating resource
focus to the work we do, both with existing the best possible advice to our clients. Delivered to train our people and to recruit new team
clients with international reach and through centrally and through a network of dedicated members with specialist skills into the division.
the London global insurance market. Professional Support Lawyers embedded within
Our specialist Product Liability team is active in the business, we are able to share best practice This combined with our effective use of data
many jurisdictions, particularly the USA, and in and maintain high standards. enables us to align work effectively, and
the last 12 months we have seen real growth in supports our commitment to creating value for
instructions for our Marine Insurance team with our clients and our people.
clients in Europe, Singapore and Malaysia.
Our merger with Fox Hartley, a niche insurance
One of the main reasons for the longevity
“Aviva have worked with the large of the relationship is that we have
loss team at DWF for a long time. always been very impressed by their
As trusted legal advisors, the
team always impress us with their responsiveness. They are a forward
commercially aware, market leading looking, innovative firm who always
individuals who are absolutely aligned
seem to grasp what we are looking to
to the Aviva strategy. DWF are also
achieve. That combined with a ‘can do’
solid supporters of our Road to
Reform campaigns with a real market attitude and strong delivery makes them
and Government influence.” a great firm to work with.
- James Barclay, Allianz Legal Protection,
Andrew M Wilkinson, Aviva, Legal Protection Claims Manager
Head of Technical, Motor & Liability