Page 26 - Annual Review 2015-2016

Divisional

Reports

Paul Berry, CEO of Insurance Services

2015/2016 was another exciting but complex and high value claims often with an challenge the right cases and reduce leakage
challenging year for the Insurance Sector international element. is essential to their successful long term
and their legal suppliers, and focusing business operations, even though it may
on understanding and supporting our Our growing international footprint will be key reduce our revenues in the short term.
clients’ business objectives ensured we to supporting our clients and will contribute to
were well placed to dynamically respond the achievement of their business objectives
across policy classes and jurisdictions. A consultative approach
to their changing needs.
As a legal business, we think and operate
Our marginal reduction in turnover this year
beyond the immediate client request and
A changing market was systematic of our drive to increase
proactively make recommendations on
efficiency and investment in technology that
Our clients require a diverse range of services ways in which to solve their problems and
our clients needed from us. Clients should be
from us, meaning we need to be agile and meet their business objectives. Doing things
able to see a return on their investment with
innovative with our solutions. Our Insurance differently starts with understanding what
us and we are increasingly using data and
Services Division handles large volumes of the clients want and need, answering their
predictive analytics to target their legal spend,
claims in a highly automated environment, requests and questions, but it’s also about
even though that often reduces volumes of
which is where our investment in technology posing others, understanding their strategies
claims for us. Helping our clients to develop
in recent years has begun to pay dividends, and making intelligent recommendations on
strategies to identify profitable business,
whilst at the same time we are handling forward business planning.