Page 54 - PG - New Franchisee - Clinic Operations - 2019
P. 54
New Franchisee Clinic Operations
Participant Guide
Day Two • Wellness Coordinator Role
Case Studies (1 hour) (con’t)
Case Study
Patient Case Study #5
Scenario: A patient calls complaining that they have canceled their Wellness Plan but are still being charged
Questions Answers
What is the response
to the patient?
Depending on whether
the cancel form is
present, what are the
next steps?
At what point would
this be escalated
to a supervisor or
Franchisee?
Congratulations!
You completed the Case Studies Checkpoint Challenge!
See your facilitator to collect your star!
© 2019 The Joint Corp. All Rights Reserved. 54 Published on: 05/31/2019
