Page 79 - PG - New Franchisee - Clinic Operations - 2019
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New Franchisee Clinic Operations
Participant Guide
The Joint Glossary
A C
Acute - Refers to one of the measures of the time Central Nervous System (CNS) - The CNS is that part
scale for an ailment The onset of acute pain may be of the nervous system that consists of the brain and
caused by a single injury or repetitive micro-trauma spinal cord The CNS is one of the two major divisions
to neuromusculoskeletal tissues Acute contrasts with of the nervous system
‘subacute’ and ‘chronic’ and denotes rapid onset of
pain and the initiation of the normal healing process Cervical - The anatomical term for the neck area of
Acute pain is generally considered as pain that is the spine The cervical spine is comprised of seven\
present for the duration of the normal healing process vertebral bodies (C1-C7) and extends from the base of
and may last as long as 90-120 days Pain theorists the skull to the first segment of the thoracic spine (T1)
have suggested that acute pain may be present for Change of plan or Plan Change (Not referred to as
as long as 1 year in some cases Acute pain may be “Cancellation”) - Used to define a member opting out
experienced as aching, burning, stabbing, sharp or of a wellness plan Not referred to this as “canceling”
dull, well defined, or vague The intensity may range because we still allow and encourage patients to
from mild to severe and may fluctuate The focus return for visits under a different plant type, such as a
of treatment in the acute phase is directed toward package or walk-in
stabilization/elimination of symptomatology ” Chronic - Refers to one of the measures of the time
Adjustment or Manipulation - The gentle application scale for an ailment Chronic pain has no arbitrarily
of a targeted movement directed to the spine and fixed duration and is generally considered to be “pain
extremities where and when indicated to improve joint that extends beyond the expected period of healing”
and neurological dysfunction Like acute pain, chronic pain may be experienced as
AM (active members) - Patients with a current plan of aching, burning, stabbing, sharp or dull, well defined,
any membership and their status is active (Excludes or vague The intensity may also range from mild to
ARBs past due and inactive) severe and may fluctuate In addition to the biological
sources seen in acute pain, chronic pain also includes
A (attrition) - Percent of members who canceled during varying degrees of psychological and social factors
the time period (monthly) Formula: membership The biological factors of chronic pain may be divided
cancellations divided by the number of active into two general categories, “nociceptive” (caused
members at the beginning of the period by inflamed or damaged tissue activating specialized
Automatic Recurring Billing (ARB) - An account set pain sensors called nociceptors), and “neuropathic”
up with a valid credit card or other accepted payment (caused by damage to or malfunction of the nervous
method that bills automatically on a monthly basis system)
© 2019 The Joint Corp. All Rights Reserved. 79 Published on: 05/31/2019
