Page 26 - CHAPTER 1 (1) shima_Neat

Management Skills

• Three types of skills according to Robert L.

Katz: • Understanding of and the proficiency in performing specific tasks.

• Mastery of methods, techniques and equipment involved in specific functions
such as engineering, manufacturing and finance.
Technical • Specialized knowledge, analytical ability and competent use of tools and
Skills techniques to solve problems.

• Demonstrated in the way a manager relates to worker including the ability to
motivate, facilitate, coordinate, lead, communicate and resolve conflicts.
• Allows subordinates to express themselves.
Human Skills • Good judgement for making decisions.

• Manager can think strategically.
• Manager’s thinking, information processing and planning abilities.
• Must have perceive significant elements in a situation and broad conceptual
patterns.
Conceptual • Knowing where one’s department fits into the total organization and how the
Skills organization fits into the industry, the community and the broader business

and social environment.

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