Page 44 - CHAPTER 1 (1) shima_Neat

Six characteristic of bureaucracy

4. Administrative acts and decisions are recorded in

writing. Record-keeping provides organization

with information.

5. Separation of management and individual

ownership in the organization.

6. Managers are subject to rules and procedures

that will ensure reliable and predictable

behaviour. Rules are impersonal and uniformly

applied to all employess.

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