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INSIGHTPASSENGER
Airport Experience Overseas Visitor Profile

Every year the airport carries out passenger surveys to gain an insight The airport surveyed 411 passengers, whose journey originated in
from passengers on their experience when using the airport, and to the UK and Europe and who were visiting the region for holiday
gather valuable demographic information of customers using the purposes, to establish what counties they visited as part of their trip
facility. In 2017 the airport surveyed 1,250 passengers across our to the regions. The results highlight the importance of the airport
network of flights. from a regional access perspective in delivering visitors to a number
of different counties across the regions.
Customer Satisfaction
Q: What counties did you visit
Providing a good experience for customers using the airport is whilst in Ireland? 20%
extremely important and the airport continues to rank highly in
this regard on an annual basis. Feedback on the airport facility and 75%22%11%7%4%
services from customers provides a valuable contribution in assisting 2%
the airport in identifying areas where we can further enhance the
airport experience for our passengers. 36% 1%

Q: How would you rate your overall experience of using the 8% 7%
airport today?

50%

45%

40%

35% 42% 41%

30%

25%

20%

15% OTHER = 13% - Kerry 4%, Derry 3%, Limerick 2%, Down 2% Fermanagh 1%, Cavan & Monaghan 1%
10% Visitors travelled to more than one county during their trip to Ireland with an average of three
counties visited
5% 1% 1% 2% 13%

0% Very Poor Poor Fair Good Very Good Excellent