Page 331 - rise 2017
P. 331
Measure Items Frequencies (%)
Marital Status Single 39 78.0
Married 9 18.0
Divorced 1 2.0
Others 1 2.0
Education Level SPM / STPM 8 16.0
Diploma 4 8.0
Degree 37 74.0
Master / PhD 1 2.0
Income level Less than RM 2,000 39 78.0
RM 2,000-RM 4,000 7 14.0
RM 4,000-RM 6,000 3 6.0
More than RM 6,000 1 2.0
Profession Student 34 68.0
Executives 5 10.0
Business person 4 8.0
Manager 3 6.0
Professionals 1 2.0
Others 3 6.0
Table I Descriptive statistics of the demographic variables
4. Findings
The history of banking relationship
This study of historical Islamic banking relationships will give information regarding the bank’s
customer background and customer’s relationship with their banks. Based on Table II, the results
showed that the majority of customers have good relationship with Islamic banking where they hold
accounts above one to five years.
Meanwhile, 36 percent customers have less than one-year experience with Islamic banking, 8 percent
from five to ten years and 2 percent more than ten years. Thus, the greater the number of years’
relationship between customers with their banks, the higher degree of their customers in holding the bank
329
