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[8] Mesay Sata Shanka, Bank Service Quality, Customer Satisfaction and Loyalty in Ethiopian Banking
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[11] Information on www.bnm.gov.my

[12] Information on http://www.bnm.gov.my/index.php?ch=li&cat=dfi&lang=en
[13] Information on http://www.islamic-banking.com/what_is_ibanking.aspx

[14] Information on https://www.slideshare.net/prithvighag/service-quality-24372573
[15] Information on http://www.managementstudyguide.com/customer-satisfaction.htm

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