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SUPERION – Sales Playbook
Customer Relationship Management (CRM)
ONESolution CRM enhances community relations by providing all departments with a single, consistent
method to efficiently record, route, track and respond to virtually any request for service or complaint from
citizens. Requests can be from residents, business owners, contractors, visitors, or agency staff for internal
services. Designed to easily manage any requests, ONESolution CRM facilitates responses and provides
management teams and elected officials with a clear, real-time status of all community service requests.
Key Public Works Software Companies:
• AssetWorks; assetworks.com
• Cartegraph: cartegraph.com
• Cityworks: cityworks.com (part of Azteca Systems)
• Computronix; computronix.com
• Faster Asset Solutions; fasterasset.com (part of CCG Systems)
• Lucity; lucity.com
Utility Billing/Customer Service
Utility Billing (UB) departments are integral parts of local economics. The utility services they provide vary
from community to community and include water, gas, electricity, sanitation, and sewer for residential and
commercial customers.
According to Navigant Research, “Utility Billing and CIS software and services worldwide will reach $5.5
billion in annual revenue by 2020.”
Common Goals of Utility Billing Departments:
• Ensure a stable and reliable source of public utilities
• Manage customer, service and financial data
• Assist customers
o Establish new accounts
o Close existing accounts
o Transfer service
o Answer questions about service
• Manage billing and receivables
o Generate utility services charges and statements
o Process payments
o Manage delinquent accounts
▪ Manage collections
▪ Establish payment plans
▪ Process liens
3/8/2018
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