Page 33 - Superion Sales
P. 33
SUPERION – Sales Playbook
o Assess customer risk
▪ Determine service deposits required
• Manage Rates
o Analyze consumption for rate cases/analysis
o Manage metered (e.g. water, gas, electricity), non-metered services (e.g., sanitation, storm
water, cable) and net metering (customers with self-generated energy i.e., solar)
• Perform Field Service
o Install, repair and read meters
o Remove solid waste
o Connect and disconnect services
Related departments = Solid Waste, Sanitation, Public Works, Waste Water Treatment, Sewer – these
separate departments rely on UB department for billing.
Utility Billing Department Personnel
Title Core Responsibilities Purchasing They Want
Role
• Application that handles ordinances
without requiring manual calculations
• Ability to review accounts during and after
Utility Billing Oversight of department Key decision calculations
Manager maker • Statistics on billing processes (how many
have bills in progress, etc.)
• Ability to resolve issues
• Ability to generate accurate bills as quickly
as possible
• Ability to review accounts during and after
Customer Service Handles daily customer bill calculations/updates
Representative inquiries and needs • Ability to resolve issues
• Ability to track communication with
customers
• Ability to review accounts for balances due
• Ability to enter various types of payments
as needed
Cashiers Accept bill payments • Ability to track communication with
customers
Billing Clerks Generate bills • Same as Utility Billing Manager
3/8/2018
Page 33
