Page 34 - Superion Sales

SUPERION – Sales Playbook

Title Core Responsibilities Purchasing They Want
Role
• Ability to review account balances due and
aging of receivables
• Ability to enter various types of payments
Collections Review outstanding and payment arrangements as needed
receivables • Ability to track communication with
customers
Collect payments as needed • Ability to initiate service
disconnections/reconnections
• Ability to provide meter reads to
application as needed
• Ability to respond to service requests
Field Service Meter readers (disconnects/reconnects/re-read meter,
Personnel Service personnel etc.)
• Ability to review accounts for balance due,
consumption history, etc.
• Ability to review consumption history
Metering Analyze meter usage • Ability to track communication with
Test/identify issues with customers
meters • Ability to track conservation options and
Manage conservation review impact subsequent consumption
programs use

Current Features and Future Needs
As technology developments occur, new features may include:
• Mobile expansion
• Smart Meter integration

• Pre-paid Account/Meter support (watching for future need/demand)
• GIS integration
o Identify customers, service locations and service delivery points on a map
o Identify relationship between linear and non-linear assets, for example, electric service
linked to transformer supply, gas service linked to gas line, water service linked to water
line
• Demand response management (conservation programs)
• Customer self-service access
o View financial transaction history
o Make service request

3/8/2018

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