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Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: Field Services Team

CATEGORY: DOING WHAT IT TAKES

NOMINATOR: Gregory Conner
SPONSOR:

LEADER: 5243

PROFILE:
Describe the situation or event related to the individual's or team's performance.
1. Creatively Building Capacity
Activated installation capacity through GOJO's evolving relationship with Stericycle.
Spring boarding from connections created through sustainability projects, the team
worked closely with Stericycle to leverage their Sharps Management Container
installation resources and processes for the HCA implementation. Close
collaboration between GOJO and Stericycle ensured learnings were quickly
incorporated into future projects. Through this relationship the team was able to:
o Increase the pace of HCA conversions to convert business and drive revenue
faster
o Leverage HCA warehouses to ship/store product minimizing dock space
constraints
o Leverage Stericycle credentialing processes to increase the number and
availability of credentialed installers
o Reduce installation costs through favorable pricing
o Reduce travel costs due to proximity of installation resources
o Develop processes that are scalable/expandable to other end-users and
geographies

2. Excellent Collaboration
Close collaboration with HC Sales-Ops team to support communications, logistics,
timing, and execution.
o Collaborated to create and streamline processes that leveraged SFDC and
increased visibility of projects for Field Ops and Sales leadership
o Supported development of additional SFDC fields to improve report clarity
o Planned and ad-hoc meetings to align on status and address issues
o Coordinated response to end-user concerns (timing, wall damage, punch-lists)

3. Customer Service
Undying commitment to customer service and support as evidenced by feedback
from hospital personnel (hospitals are real particular about unforeseen disruptions)
o On-site GOJO project management when requested/required by field sales
o Rapid response to requests for on-site support/analysis for wall-damage questions
and concerns
o Multiple visits to especially concerned end-users to review installation process
details in advance of the installation
o Multiple post-installation assessments to evaluate installation quality and assess

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