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Want to learn more? Take a deep dive…

Belak, T. (2004, February). How to handle difficult behavior in the workplace. Mediate.com.
Frost, S. (n.d.). How to deal with bad behavior in the workplace. Chron.

Myatt, M. (2012, February 22). 5 Keys of dealing with workplace conflict. Forbes.

Job assignments
• Participate in a project with people who have different backgrounds, perspectives, and experiences
than you. Tap into their knowledge and experience.
• Take on a task working with global team members or customers that requires you to communicate
regularly across borders, time zones, and cultures.
• Get a mentor who is different from you. Learn about their unique perspective based on their culture,
background, ethnicity.
• Volunteer to join a team with a history of conflicted relationships where you can practice conflict-
resolution skills with people who have different points of view or work styles.
• Work on a project that requires overseas travel. Immerse yourself in the culture.

Take time to reflect…
If you surround yourself with people who are similar to you…

…then recognize the value of a wider circle. Embrace difference. Respect diversity. Open the
door to new ideas and possibilities.

If you sense a resistance to diversity in your team…
…then step in to turn things around. Everyone has a responsibility to create an environment
where all are valued, listened to, and learned from.

If you tolerate differences but don’t embrace their value…

…then you’re probably missing the point. Diversity brings benefits that sameness can’t.
Recognize the need for differences and you help ensure the organization excels in an
increasingly diverse world.

“We owe almost all our knowledge
not to those who have agreed,
but to those who have differed.”

Charles Caleb Colton – English cleric and author

© Korn Ferry 2014-2015. All rights reserved. WWW.KORNFERRY.COM

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