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Factor II: Results
Cluster E: Managing execution
Competency 15: Directs work
15. Directs work

Providing direction, delegating, and removing obstacles to get work done.

There is a major career transition point when a person needs to shift from doing the work to getting work
done through others. The transition is difficult for many. It means giving up direct control over the work,
which involves more risk. More need to trust and equip others to get the work done. And a shift in focus
from personal achievement to enabling and empowering others. Another major transition happens when a
leader stops being the expert in a particular function, area, discipline, and instead starts leading the
experts. A tough transition again—to give up being the person most in-the-know. Leaders who succeed at
these transitions start developing new skills and know when it’s time to stop relying on the old. They learn
to set clear expectations, to track progress, and to communicate information that people need to do their
jobs. Their focus shifts to helping others develop their skills and gain confidence. Guide. Delegate. And
trust. Navigate these leadership rites of passage and you’ll not only help other people be successful in
their roles, you’ll be on your way to becoming more successful in yours.

“Never tell people how to do things.
Tell them what to do and they will surprise you
with their ingenuity.”

George S. Patton – United States Army general

Directs work is in the Results factor (II) in the Korn Ferry Leadership Architect™. It is part of
Cluster E, Managing execution, along with Plans and aligns (25) and Optimizes work
processes (38). You may find it helpful to also take a look at some of the tips included in those
chapters to supplement your learning.

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