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Learn more about Values differences

Bates-Ballard, P., & Smith, G. (2008). Navigating diversity: An advocate’s guide through the maze of
race, gender, religion, and more. Charleston, SC: BookSurge.

Hofner Saphiere, D., Kappler Mikk, B., & Ibrahim Devries, B. (2005). Communication highwire:
Leveraging the power of diverse communication styles. Yarmouth, ME: Intercultural Press.

Hyter, M. C., & Turnock, J. L. (2005). The power of inclusion: Unlock the potential and productivity of your
workforce. Mississauga, ON, Canada: John Wiley & Sons Canada, Ltd.

Olver, K., & Baugh, S. (2006). Leveraging diversity at work: How to hire, retain, and inspire a diverse
workforce for peak performance and profit. Country Club Hills, IL: Inside Out Press.

Thiederman, S. (2008). Making diversity work: 7 Steps for defeating bias in the workplace. New York, NY:
Kaplan Publishing.

Deep dive learning resource links

Belak, T. (2004, February). How to handle difficult behavior in the workplace. Mediate.com. Retrieved
from http://www.mediate.com/articles/belak4.cfm
Conant, D. R. (2011, July 28). How to make diversity and inclusion real. Harvard Business Review Blog
Network. Retrieved from http://blogs.hbr.org/2011/07/how-to-make-diversity-and-incl/
DeloitteLLP. (2012, July 25). Insights: The business case for diversity and inclusion [YouTube]. Retrieved
from http://www.youtube.com/watch?v=w1D7-cn3v-s
Frost, S. (n.d.). How to deal with bad behavior in the workplace. Chron. Retrieved from
http://smallbusiness.chron.com/deal-bad-behavior-workplace-12304.html
Fuld, L. (2012, August 1). Cross-cultural communication takes more than manners. Harvard Business
Review Blog Network. Retrieved from http://blogs.hbr.org/2012/08/cross-cultural-communication-takes-
more/

Hastings, R. R. (2012, November 8). Awareness of biases helps leaders adapt to diversity. Society for
Human Resource Management. Retrieved from
https://www.shrm.org/hrdisciplines/Diversity/Articles/Pages/Awareness-Biases-Leaders-Diversity.aspx
Hewlett, S. A., Marshall, M., & Sherbin, L. (2013, December). How diversity can drive innovation. Harvard
Business Review. Retrieved from http://hbr.org/2013/12/how-diversity-can-drive-innovation/ar/1
Musselwhite, C. (2007, October 1). Self-awareness and the effective leader. Inc. Retrieved from
http://www.inc.com/resources/leadership/articles/20071001/musselwhite.html
Myatt, M. (2012, February 22). 5 Keys of dealing with workplace conflict. Forbes. Retrieved from
http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with-workplace-conflict/
Nierenberg, A. (2005, February 17). Adapting to different communication styles. Small Business
Advocate. Retrieved from http://www.smallbusinessadvocate.com/small-business-articles/adapting-to-
different-communication-styles-1427
Vanderkam, L. (2014, January 24). 4 Soft skills that you need to learn. Fast Company. Retrieved from
http://www.fastcompany.com/3025282/how-to-be-a-success-at-everything/4-soft-skills-that-you-need-
to-learn

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