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10. Not dependable? Build trust. The bottom line for this need is that people don’t trust people who are
disorganized, particularly if you indicate you don’t much care. They feel they can’t count on you, that
your actions may wreak havoc for them. Behaving as a consistently responsible administrator will
eliminate this problem.

Job assignments
• Manage the renovation of an office, floor, building, meeting room, warehouse, etc.

• Work on a process-simplification team to take steps and costs out of a process.
• Plan an off-site meeting, conference, convention, trade show, event, etc.
• Manage the purchase of a major product, equipment, materials, program, or system.
• Manage a dissatisfied internal or external customer; troubleshoot a performance or quality problem
with a product or service.

“Our greatest weariness comes from work not done.”

Eric Hoffer – American writer on social and political philosophy

Learning resources

Allen, D. (2003). Getting things done: The art of stress-free productivity. New York, NY: Penguin Books.
Bossidy, L., & Charan, R. (with Burck, C.). (2002). Execution: The discipline of getting things done. New
York, NY: Crown Business.
Byfield, M. (2003). It’s hard to make a difference when you can’t find your keys: The seven-step path to
becoming truly organized. New York, NY: Viking Press.
Charan, R. (2007). Know-how: The 8 skills that separate people who perform from those who don’t. New
York, NY: Crown Business.
Cramer, K. D. (2002). When faster harder smarter is not enough: Six steps for achieving what you want in
a rapid-fire world. New York, NY: McGraw-Hill.
Crouch, C. (2005). Getting organized: Improving focus, organization, and productivity. Memphis, TN:
Dawson Publishing.
Cunningham, M. J. (2006). Finish what you start: 10 Surefire ways to deliver your projects on time and on
budget. Chicago, IL: Kaplan Business.
Dittmer, R. E., & McFarland, S. (2008). 151 Quick ideas for delegating and decision making. Franklin
Lakes, NJ: Career Press.
Dodd, P., & Sundheim, D. (2005). The 25 best time management tools and techniques: How to get more
done without driving yourself crazy. Windham, NH: Peak Performance Press.
Dotlich, D. L., Cairo, P. C., & Rhinesmith, S. H. (2006). Head, heart, and guts: How the world’s best
companies develop complete leaders. San Francisco, CA: Jossey-Bass.
© Korn Ferry 2014-2015. All rights reserved. WWW.KORNFERRY.COM

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