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Less skilled
• Misses the complexity of issues and force fits solutions.
• Doesn’t gather sufficient information to assess situations completely.
• Relies solely on intuition, even when contrary information exists.
• Is caught off guard when problems surface without an obvious solution.
Talented
• Readily distinguishes between what’s relevant and what’s unimportant to make sense of complex
situations.
• Looks beyond the obvious and doesn’t stop at the first answers.
• Analyzes multiple and diverse sources of information to define problems accurately before moving to
solutions.
Overused skill
• May tend toward analysis paralysis.
• May wait too long to come to a conclusion.
• May get caught up in the process and miss the big picture.
• May make things more complex than needed.
Some possible causes of lower skill
Causes help explain why a person may have trouble with Manages complexity. When seeking to increase
skill, it’s helpful to consider how these might play out in certain situations. And remember that all of these
can be addressed if you are motivated to do so.
• Disorganized.
• Impatient.
• Jumps to conclusions.
• Overly self-reliant.
• Gets overwhelmed.
• Perfectionist, needs too much data.
• Oversimplifies.
• Doesn’t think ahead.
• Limited problem-solving toolkit.
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