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Want to learn more? Take a deep dive…

Hershfield, H. (2013, June). You make better decisions if you ‘see’ your senior self. Harvard
Business Review.
Neville, A. (2013, May 10). Perfectionism is the enemy of everything. Forbes.

Weber, L. (2012, December 24). How to be a creative problem solver. The Wall Street Journal.

Job assignments
• Collaborate with others to troubleshoot a performance or quality problem with a product or service that
is receiving many customer or stakeholder complaints.
• Take on an assignment where you will be charting new ground, collecting and analyzing lots of data,
and making recommendations to senior leaders.
• Tackle a tough problem that others have previously failed to solve. Besides analyzing the why behind
the failure, think about applying principles from similar situations that had successful solutions.
• Assemble a team of experts to solve a complex issue with potentially serious implications for
employees, customers, the public, or your organization’s reputation (health, safety, etc.).
• Work with colleagues across the enterprise to determine the root causes of a talent-related problem
(e.g., increase in turnover, decline in engagement) and recommend steps to address it.

Take time to reflect…

If you rely on experience to address challenging new problems…
…then realize that what you already know won’t always lead you to where you need to be.
Sometimes it pays to play the naive card.

If you don’t know where to start with a complex issue…

…then avoid focusing too much on the unknown. Follow the facts and see where they lead you.
Building the puzzle piece by piece will help you see the whole picture.

If you don’t have the facts to reach the solution…
…then get out there and find them. Plunge into a wide variety of sources. Ask questions of the
experts. Draw on resources you already have and explore those you don’t.

“The eye sees only what the mind is prepared to comprehend.”

Henri Bergson − French philosopher

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