Page 90 - FY21_LawsonAcademy_FacultyHandbook

EXHIBIT L: HELP DESK GUIDE

Step 1: Click on link below and it will take you to directly the
WALIPP Help Desk

https://walipp.on.spiceworks.com/portal
(If you are unable to click the link above you can copy and paste the
address into your web browser)

A link will also be available on the school website

www.thelawsonacademy.org/help

Step 2: Complete the desk ticket by entering:
-Your email address

-Brief description of the issue

-Describe your issue in detail

What to Expect?

• Once a ticket is created an email will be sent to Jones Mays, the technology
consultant, and Dr. Raney

• You should receive an update via email within 2 hrs providing you with
the status of your desk ticket. Any request outside of normal business

hours (Monday-Friday 7:00 A.M.-4:00 P.M.) will receive a response by
9am on the subsequent business day
• Upon resolution of your issue the technology consultant will close the

ticket

• All issues or requests require a desk ticket. If you directly contact the
consultant, you will still be required to create a desk ticket even if your
issue is resolved on the spot Page 81

• Help desk tickets will be closed within 24 hours of resolution