Page 9 - E-Skripsi Analisis Sentimen Terhadap Aplikasi Sapawarga Jabar Super Apps Pada Ulasan Google Play Store

DAFTAR ISI

LEMBAR PENGESAHAN SKRIPSI ................................................................. ii

LEMBAR PENGESAHAN UJIAN .................................................................... iii
LEMBAR PERNYATAAN ................................................................................. iv
ABSTRAK ..............................................................................................................v

KATA PENGANTAR .......................................................................................... vi

DAFTAR ISI ....................................................................................................... viii
DAFTAR GAMBAR ............................................................................................ xi
DAFTAR TABEL .............................................................................................. xiii

BAB 1 PENDAHULUAN ......................................................................................1
1.1 Latar Belakang .................................................................................................1

1.2 Identifikasi Masalah ........................................................................................9
1.3 Rumusan Masalah..........................................................................................10

1.4 Batasan Masalah ............................................................................................10
1.5 Tujuan Penelitian ...........................................................................................11

1.6 Manfaat Penelitian .........................................................................................12
1.7 Metodologi Penelitian....................................................................................12

1.8 Sistematika Penulisan ....................................................................................13
BAB 2 TINJAUAN PUSTAKA ...........................................................................15

2.1 Analisis Sentimen ..........................................................................................15
2.1.1 Pendekatan Analisis Sentimen ..........................................................16

2.1.2 Penerapan Analisis Sentimen ............................................................18
2.2 Ulasan Pengguna ...........................................................................................19

2.3 Data Preprocessing .......................................................................................20
2.4 Ekstraksi Fitur n-gram ...................................................................................24
2.5 Metode Lexicon-Based ..................................................................................25

2.6 Metode Support Vector Machine (SVM) ......................................................26

2.7 Pembagian Data Klasifikasi ...........................................................................29
2.8 Term Frequency-Inverse Document Frequency (TF-IDF) ............................29
2.9 Confusion Matrix ...........................................................................................31

2.10 Google Colaboratory (Google Colab) ..........................................................34

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