Page 4 - wow-a-thon flip book complete guide

‘Think Guest’

The guest experience is at the

heart of everything we do!

Our Guests are;

Internal & External

(team members, clients, (our paying guests)
suppliers)

At Delaware North, our goal is to ‘Think Guest’ by focusing on ‘creating
special experiences one guest at a time’®

When our teams do this they naturally offer great service. When this

happens, we aim to reward & recognise our team members.

We place a lot value on ‘Rewarding & Recognising’ those that do an

amazing job. In fact it’s so important to us, it forms a key component of
the GuestPath® process.

We enjoy regularly acknowledging and

celebrating those that ‘Think guest’