Page 7 - wow-a-thon flip book complete guide
P. 7
When to WOW?
During the ‘WOW-a-THON’ we have an opportunity to focus
on praising individuals who consistently go out of
their way to make a positive difference
Catch others at their best
Look for the good
Reward great behaviour
Use guest feedback
Use social media comments
Use company reports/feedback
Recognise those ‘Going above and beyond’
Those that ‘think guest’
Who WOW’s and who can be WOWed?
At Delaware North whilst Managers do the ‘WOWing’,
everyone can be ‘WOW’ed’
All roles – front and back of house will ultimately directly
or indirectly impact the guest experience.
