Page 6 - wow-a-thon flip book complete guide
P. 6
Why WOW?
It’s simple. Look at the evidence.
To help your team feel valued and noticed, motivate them through
regular recognition.
Research shows, employees who feel appreciated:
Often go above and beyond what is expected of them
Are more productive and motivated
Are more likely to stay with the company
Have a sense of ownership and belonging in their place of work
Have improved morale
Who WOW’s and who can be WOWed?
At Delaware North whilst Managers do the ‘WOWing’,
everyone can be ‘WOW’ed’
All roles – front and back of house will ultimately directly
or indirectly impact the guest experience.
