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A NDR E A J. O US E, AICP

2580 Marshfield Road, Vallejo, CA 94591
Mobile: 650.333.3973 Office: 925.671.3434
Andrea.Ouse@gmail.com

COMMUNITY AND ECONOMIC DEVELOPMENT DIRECTOR

Summary of Qualifications
• 28 years professional experience in functions related to community and economic development
• 18 years of management experience, 15 years in executive-level roles
• Masters of Public Administration, Bachelors of Science in City and Regional Planning
• Subject matter expertise in policy development, environmental analysis, development review
• Strong track record of effective collaboration and driving customer service improvements

Professional Experience

City of Concord, California
COMMUNITY & ECONOMIC DEVELOPMENT DIRECTOR 2017 – PRESENT
• Lead five divisions with 53 full-time staff and a $48 million annual budget.
Develop and promote a Department-wide vision that focuses on a solutions-based, innovation-centered approach
Lead Planning, Housing, Economic Development, Building, Engineering, and Transportation Divisions
Direct establishment of data-driven metrics and reporting protocols to measure internal and economic performance
• Lead high-profile Department in strengthening tax base and investment.
Instigate third-party strategic evaluation of Economic Development marketing and promotion strategy
Direct comprehensive audit of Capital Improvement Program to evaluate project review and management
Initiate the design and implementation of Concord’s “Permit Pal”, an online tool to streamline service delivery
Key Accomplishments
• Increased opportunities for improvements to multi-family housing stock and moderating rents.
Led the implementation and management of an expanded Multi-Family Residential Inspection Program
Drove the expansion of the Residential Rent Review Program to provide process to appeal rent increases
Provided support to City Council Ad Hoc Committee on comprehensive rental housing policy package
• Facilitated problem-solving approach to wide-ranging quality-of-life issues.
Led development of a multi-departmental “Retail Engagement Program” to address commercial property issues
Oversaw the launch of the Pavement Management Program as a valuable asset management tool
Led the development of the Green Infrastructure Plan to provide for low-impact development drainage design
• Drove the evolution of outreach and reporting methods to improve transparency and efficiency.
Led the development of Department-generated content on social media platforms with measurable success
Established a Department-wide summary of work efforts with at-a-glance timelines to assist in internal prioritization
Directed the establishment of Permit Center Customer Service Standards and reports to reflect activity