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EMILY PI ND A R
CON TACT PROFESSIONAL SUMMARY
775-233-5401 Passionate public servant with a comprehensive background in public
administration and finance. Dedicated to providing the highest level of
emilypindar@gmail.com customer service, facilitating community collaboration and managing
stakeholders. Enthusiastic and motivated for new challenges.
P.O. Box 10595
Truckee, CA 96162
WORK EXPERIENCE
CUSTOMER SERVICE SUPERVISOR
EDUCATION Tahoe-Truckee Sanitation Agency / 2016 - Present
• Manage billing and receivables for 30,000 customer accounts totaling
B.S. / ENVI RONMENTAL $13 million in revenue.
STUDIES • Serve a liaison between the public, business owners, member
UC Santa Barbara districts, counties and Town of Truckee to coordinate sewer related
1996-2000 issues. Facilitate and attend meetings representing Agency interests.
• Plan, oversee and supervise all aspects of commercial and residential
MASTERS / BUSINESS sewer service permitting, processing, billing, record keeping, and
ADMINISTRATION customer service activities.
Univ. of Nevada, Reno
Currently Enrolled • Research assigned topics to provide a wide range of information and
2019 – 2021 assistance related to customer services and billing activities.
• Analyze and manage data; maintain AS400 software/hardware and
SKILLS troubleshoot problems. Update Web pages.
• Review project routings and architectural plans for compliance with
applicable laws, rules and regulations. Prepare will serve letters and
• MS O ffice Suite issue sewer permits.
•
• Process improvement specialist
Quick learner
• Community Relations • Interpret, apply and administer laws, codes, rules and regulations.
•
• Conduct complex on-site property inspections for billing equity to
Strong interpersonal skills
•
Community relations
•
• Conflict Resolution ensure connection fees are appropriate. Train staff on property
inspections. • Attention to detail
Analytical and mathematical abilities and implement
• Effective Leader • Analyze systems and processes; recommend
•
improvements to increase efficiency and customer satisfaction.
• Efficient Multi-tasker • Design and maintain an electronic records management system;
Directed the digitizing of 35,000 files.
• Complex Problem Solving • Prepare correspondence, financial, statistical and workload reports,
• Strong Interpersonal Skills and maintain records. Maintain computerized record keeping
systems.
• Customer Service Techniques • Answer the most complex and sensitive inquiries from the public and
customers. Investigate and resolve claims, complaints or disputes.
• Attention to Detail • Supervise and train staff in all aspects of customer service and permit
issuance.
• Critical thinking • Assist external auditors during annual audit.
