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Tessa Rudnick, MPA

2324 Gloria Street, El Cerrito, CA, 94530 - 415.846.0468 (C) - tessa.rudnick@gmail.com

Professional Experience

City and County of San Francisco August 2018 to November 2019
Senior IS Business Analyst– Department of Police Accountability (DPA)
San Francisco, CA
 Upgraded department from a 20+ year old Access Database to Salesforce for Case Management in less
than one year. Coordinated business analysis, managed full RFQ process to leverage an implementation
partner, and project managed implementation on behalf of the DPA using Agile project methodologies.
 Served as Department CIO and DISO (Department Information Security Officer).
 Responsible for all IT hardware and software resources.
 Managed all IT contracts.
 Supervised department IT staff.

City of Berkeley April 2015 to April 2017
Application Programmer/Analyst II – Department of Information Technology
Berkeley, CA
 Project Manager: IT Portfolio Coordinator for Planning and Development
o Business analyst for city-wide upgrade of building permits system (from IBM to Accela).
o Coordinated technical and non-technical resources for complex project planning and work
prioritization. Documented and analyzed business rules using quantitative and qualitative
business process analysis.
o Served as technical subject matter expert on GIS for Planning Department.
o Developed technical solutions for clients: SQL report generation, application design and testing.
o Implemented enterprise-wide mobility solutions for field reporting.
o Managed IT contract administration and performed budget analysis for IT resources.

City of Berkeley December 2013 to April 2015
Application Programmer/Analyst I – Department of Information Technology
Berkeley, CA
 Project Manager: IT Portfolio Coordinator for Fire and Emergency Services
o Partnered with Police Department to streamline Public Safety operations for hardware upgrades
and improved 911/Communications Center software applications (New World).
o Implemented new risk assessment protocols for City of Berkeley’s 911/Communications Center.
o Organized demonstrations and planned exercises of CAD applications for Fire Suppression field
staff.
o Acquired and deployed $40,000 worth of hardware upgrades for two EOC locations.
o Developed and authored documentation for technical and non-technical staff on how to use public
safety software.
o Implemented software and hardware upgrades for automated staffing software (Kronos
TeleStaff).

City of Berkeley November 2012 to December 2013
Information Systems Support Technician – Department of Information Technology
Berkeley, CA
 Provided technical systems support via Help Desk. Installed, configured, and acted as troubleshooter for
citywide hardware and software assets. Maintained a high level of customer service for a diverse
representation of city staff users.
 Generated and maintained detailed documentation and user procedure manuals for both IT technicians
and city staff. Responsible for operating programs and applications managed by the City of Berkeley.
 Analyzed technical systems administration and provided clear recommendations for IT Asset
Management, Mobile Data Computers, and the Emergency Operations Center for the Office of Emergency
Services.

Presidio Graduate School January 2012 to May 2013
Teaching Assistant – MPA Department
San Francisco, CA
 Managed front-end and back-end operations of academic software management system for courses in