Page 131 - CSD - PUD 02 28 19

6. Please describe a situation in which you had influence on increasing the effectiveness of
a team of people or a department. What measures did you take to contribute to
employee motivation and staff development?

In my Deputy Director role which I have been doing for the past five years, I oversee all of the
permitting and public right away. I have restructured the bureau of Engineering, streamlined the
permitting and approval process. I have restructured the direct reports in our union to be union
rank and file to be professional employees to bring more professionalism to the bureau to make
the agency and government interaction smoother for residence.

7. What is your experience working with mayors, elected officials, and their staffs? What insights
do you have about interacting with elected officials and working in a political environment?

I currently report to our Mayor. Mayor Council - one of them being the president, then we have
five directors - myself, chief of police, the fire chief, the planning and economic development
director. I sit on that cabinet. Previously I worked for 11 years under a mayor as Deputy Director. I
was constantly interacting with the public and public relations folks.

Our Director knew a good amount about everything that was going on, but didn't know a lot about
any specific items. If the mayor wanted deeper information sometimes he would come to me. I
also prepared a lot of information for the Mayor or Council. Updated ordinances and what not. I
have also done quite a bit of local television and newspaper tapes for the 6 O'clock news or the
newspaper kind of thing.

8. What is your experience working within a union environment/with a unionized workforce/with
union leaders?

We have ACSME as our main union- approximately 170 of our employees are unionized. The
remainder are professional staff. A lot of my direct reports were AFSME union employees. I have
had union supervisory experience with previous jobs as well.

9. This position will interact with managers throughout the City as well as other
organizations and individuals throughout the community. How do you evaluate whether
they are receiving the expected level of service? What do you feel are some of the
challenges to achieving a high level of customer service?

Challenges are expectations and trying to gauge the understanding of your audience. In
terms of utility, communication is key. A lot of things you're dealing with is impacting the
public's streets, it's working out the challenges of timely and proper communication.
Being forthright. It's a disruptive process. If you want fresh drinking water you need to
replace infrastructure, and just telling people this is a realistic schedule, this is what you
can expect. Let people have some input on things that will effect their daily lives. It could
be any number of organizations, it's about trying to present the information as effectively
as possible, have an open dialogue.