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have to work with those individuals and work them through your processes and then also
listen to them to make sure they understand what your level of customer service is. I have
found in the public works/water billing side of things, sometimes staff can be short with
people because they get the same question over and over. That's one thing you have to
address, is how to stay positive with a clear message.

10. Anything else to add, any questions?
It looks like they are going through a lot of change in this department. Clear water issues and clear
customer service issues.

We went through design and redesign of water treatment facilities. I'm exposed to that type of
thing and understand.

I am familiar with smart meters.