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Kent Nelson
TVWD Chief Executive Officer Recruitment
Page 3

protocols, and creating meaningful and useful maintenance data for use in the capital
improvement planning process for long-term CIP budgeting.
• Primary liaison to coordinate wellfield protection activities with surrounding
communities and individual businesses, Miami-Dade County’s Department of
Environmental Resource Management, and the State of Florida Department of
Environmental Protection.

• Primary liaison for collaboration with the Monroe County and its Board of County
Commissioners, City of Key West and its City Commissioners, City of Marathon and
its City Council, the Village of Islamorada and its Village Council, the Key Largo
Wastewater District and its Board of Directors, the Ocean Reef Community
Association and its Board of Directors, the US Navy and the US Fish and Wildlife
Service.

Principal and Vice President, Veolia North America
February 2013 to August 2017
Detroit, MI

• Served as the Regional Director of Operations in the Central Region, which consisted
of utility management consulting projects in Michigan, Ohio, Indiana and New Jersey.
Responsibilities included general oversight and management of all project contract
compliance (including both scope and deliverables), client management, project P&L,
as well as sales and business development to drive growth within the region.
• Served as Project Manager for a utility management consulting contract with the
Detroit Water and Sewerage Department (DWSD) in Detroit, MI. The focus of this
project was on identifying and physically implementing specific improvement
initiatives, including providing the tools, training and systems to ensure that DWSD
staff can sustain the improvements implemented. Improvement focus areas included
optimized field operations and maintenance, evaluation of procurement strategies to
realize cost savings, thorough evaluation of all aspects of customer service to improve
baseline performance, and human capital planning.
• Through a partnership with 100 Resilient Cities, managed a risk and resiliency study
for the Sewerage and Water Board (S&WB) of New Orleans, Louisiana. The
objectives of this study focused on evaluating overall financial risk associated with
severe tropical storm events, site-level asset evaluation of existing resiliency and
threats across the entire S&WB asset portfolio, then developing both capital and
operational mitigation strategies intended to harden each asset and provide a higher
level of risk protection. This work was presented at the British Columbia Water and
Waste Association (BCWWA) Climate Change and Adaptation Conference in January
2017.

• Managed a Utility Benchmarking and Organizational Efficiency Review for the
Washington Suburban Sanitary Commission (WSSC) in Laurel, MD. The objectives
of this review focused on identifying realistic opportunities for improvement first by
conducting a benchmarking study using AWWA QualServe data and Effective Utility
Management (EUM) best practice principles, then by performing a methodical deep
dive into the organization using internal Veolia operational performance improvement
expertise coupled with industry best practices to identify and recommend the most
relevant improvement opportunities. For each opportunity defined, a thorough
analysis was performed to document the processes involved, pinpoint areas for
improvement and describe the optimum approach to improvement in the near and long
term. Recommendations ranged from simple changes in daily operation to
modifications of technology and systems, and the value of each improvement initiative
was defined and measured using data-driven accounting. This work was presented