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Manage citizen complaints and resolution process for the department; investigate complaints to determine facts,
conducts field inspections if necessary to identify problems and corrective actions required; prepare written responses
to citizens and other parties.
Assist in identifying and implementing ongoing training and teambuilding processes to enhance the morale and service
delivery capabilities of department.
Represent the Department and the Director before the City Council, boards and commissions, at community meetings,
regional and local meetings on various departmental issues, and on inter-departmental working groups.
Select, train, evaluate, counsel and discipline employees.
Assume the duties of the Director of Public Works in his absence.

SR. ADMINISTRATIVE ANALYST (as of August 2004) / SUPERVISOR (as of November 2007-February 2010)
ADMINISTRATIVE ANALYST (March 2001-August 2004)
Engineering Division, Public Works Department
City of Garden Grove

Serve as Engineering Division Administrative Manager (Administrative & Financial Operations including
accounting, budgeting, personnel, office support, insurance, risk management, records management, and purchasing)
Directly supervise Traffic Signal Maintenance & Operations Crew and Clerical Staff of 3 F/T
Coordinate administrative activities and acts as liaison with other City staff in the resolution of complaints
Assist the City Engineer manage division staff of 18 (includes Traffic, Land Development, Capital Projects)
Advise the City Engineer on confidential personnel policies and procedures
Coordinate PW Department operational budget of $60M
Develop & Manage Engineering Division operational budget of $5M
Coordinate Citywide Annual Capital Improvement Program Budget of $56M
Develop & Manage Engineering Division $30M 5-Year Capital Improvement Program
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Lead Special Projects Committee City's 50 Anniversary comprised of 15 residents and business owners
Lead various committees and project teams (Open House, Leadership Academy/Supervisory Training, Customer
Service, City Financing)
Create, develop and update Engineering Operational Plan and developed Engineering Strategic Plan
Manage special projects on Caltrans sound wall, SR-22 widening, and neighboring cities.
Prepare & secure transportation grants
Prepare staff reports, weekly manager's memos, letters, press releases, give presentations at community events
Conduct cost assessment/impacts & make recommendations on division re-organization
Research, report, and make recommendations on legislative issues and grants
Prepare all cooperative agreements with various agencies (Cities, County, State, Federal)
Negotiate & oversee the creation and installation of artwork for the City
Secured funding for the installation of 75kw solar panel system
Manage all personnel matters for the department (recruitment, screening, interviewing, re-classifications)
Representative for management association (non-bargaining group)
Manage Division web pages as the website administrator
Serve as Department spokesperson and liaison to the public at city, neighborhood meetings and community events
Gave interviews with local newspapers and local news channels (KCAL 9, CBS 2, cable 3)

ADMINISTRATIVE ANALYST (September 1999-March 2001)
Public Works Department, City of Lawndale
Prepare staff reports, letters, memos, draft resolution, grant applications
Manage dept. budget, personnel, maintenance contracts

Management Intern FT -Economic Development Division, (September 1998-September 1999)
Planning Intern-Planning Division, (September 1997-1998)
City of Santa Ana
LEADERSHIP
Gateway Water Management Authority, Board Member Current
Gateway Cities Public Works Officers, Member Current
Gateway Cities COG Exec Board, City Rep. Current
ECO-Rapid Transit Working Group, City Rep. Current
I-710 Technical Advisory Committee, Voting Member Current
Gateway Strategic Transportation Plan TAC, City Rep. Current
Central Basin Water Purveyors Group, City Rep. Current
LA River Upper Reach 2 Watershed Group, City Rep. Current
Central Basin MWD Caucus, City Rep. Current
LA River Revitalization Public Realm Planning Group, City Rep. Current