Page 5 - 2021-2022 JKM Library Annual Report Highlights

Student Research Support
Reference services are the principal methods
Reference Questions, 2021-22
librarians use to reach and serve our users. We
provide several ways for patrons to access these
services: at the reference desk, by phone, text
message, email, and through a chat service
available on the library’s website.
993

Librarians answer research questions across the
broad spectrum of Chatham’s curriculum—from a
First-Year level question to a complex research
problem for a PhD candidate. In order to meet
425 this wide range of questions, the library has
developed a robust liaison program that links a

librarian with each department and program and

In Person (70.03%) Email/Chat (29.97%) allows the librarian to master the resources

needed for in-depth research.

“Thank you again for meeting with me last

Thursday to go over my paper! I certainly took Recognizing that some questions become more

a lot from you explaining exactly how the involved, we provide Research Consultations in

library databases and resources work.” person and via Zoom. This is further outlined later

~ Undergraduate Student in this report.