Page 29 - GSDNewsJun17

Graduate impressions Client Centric

at HPE Consulting

Danny Yu: Canberra GSD TSS Taala Orhan: Melbourne IDS

aala Orhan joined South Pacific as being fundamentally important where they are taking their
TGSD as a graduate in FY16. to successfully consulting the infrastructure – for example,
Taala has recently undertaken the client. NBN are installing SSDs into their
Client Centric Consulting Course, The Engagement Process in itself storage blades (C7000) so I asked
and this is what he had to say: Ben Kwok (NBN Project Manager
is a simple step-by-step flow
Colleagues look at me weirdly when diagram, however each step needs – Network Business Operations
I say and act positive and upbeat to understood and implemented Team) why, tried to understand
during these times of change, but as to keep the relationship strong, their environment, and how these
how can I not be feeling this way? and at the same time, progress the were going to help them. I found
I work for the one of the world’s client engagement to achieve the out they had capacity issues in
Largest IT Organizations, have a outcomes the client and we desire. their communications and data
great support-base around and Working through the engagement environment. This is information
I make sure to keep an eye out process, we were taught the that I can pass on to the account
for the opportunities that keep techniques of looking beyond the team, and I think it’s an opportunity
presenting themselves. One recent present state, and taking the client for Sam (ASM) to understand what
opportunity was completing the to future desired state, and putting the customer really wants in the
Client Centric Consulting course. the client in a position where they environment; also an opportunity
are doing, seeing, hearing and for the customer to start thinking
When Andrew Sotiropoulos beyond their current project and
HPE Belconnen office. Photograph by Danny Yu (HPE Global Talent Enablement) feeling at an future state, weeks, think long-term.
mentioned it to me, and after months, years later and through
tarting at Hewlett Packard other. Andrew Sotiropoulos is a are sparse and at worst I will have reading the objectives I had a their vision and emotions, we I’d recommend this training to
SEnterprise was daunting yet great mentor who used his own to wait for a set of traffic lights or feeling that this was one course I can then work towards achieving anyone customer facing - ASMs,
exciting at the same time, as HPE experiences at HPE to really give two. There is so much nature here couldn’t miss. solutions and outcomes. presales, project managers – as it
is such a large multi-national us a down to earth insight on which I am super excited about, The course provided the tools The content provided was different assists in directing conversations
company. Currently I am in the working here. with two giant lakes and countless required to effectively consult with and the ability for Andrew to with customers. I also think TCs
IDS ACT team which has given me Moving from Melbourne to reserves, I’m planning to do a bit of a client, not just in a professional present it in way that left us would benefit from this a lot in
the opportunity to visit and work Canberra was a big change for me. hiking, camping is possible too (in environment however - it makes talking about it during our breaks, meeting OneLead targets. It assists
in data centres, giving me some Gone are the bustling city streets warmer weather) and also do more you consider the clients as everyday meant that it is something, if in initiating conversations and
hands on experience with the HPE with a sea of people getting to landscape photography as that is opportunities when dealing in day- utilized to any degree, can be make the customer understand
hardware which ties in with my their destinations, all the amazing one of my big passions. to-day challenges presented by beneficial. Nevertheless, the real their long-term desires.
studies of networks and security coffee and brunch places and the It’s a very tight knit neighbourhood people and life changes. learning occurred by listening to Technically I’m still a graduate,
nicely. It was interesting to see all night life which doesn’t end until and everyone I have met has been my colleagues’ interpretations and completing this course has
the theory and technology applied early morning. Also instead of friendly and welcoming. We have The ability to work through and going through scenarios where provided me that edge I need
in real life enterprise environments. understand the Relationship we too could build a relationship, to really excel in the customer
the weather which could swing a coffee shop called Chatterbox Framework, and the importance
During the second week all the from all 4 seasons in Melbourne, downstairs which makes some of progressing through all 7 levels engage with the client and through consulting positions I am targeting
graduates went to Sydney for the it’s replaced with an on-off switch pretty good coffee! so that the connection which is entering their journey and seeing to rotate through, and hopefully
Campus to Corporate program consisting of very hot or very cold! I’m looking forward to learning formed and that the relationship their future desired state, could make a great expression.
which was an amazing introduction The benefits do outweigh the cons as much as I can throughout this that is built is held together with we work to develop a solution and - Taala Orhan
to the company! It gave me the living here in Canberra however, as graduate program and progressing strong, interlinking bonds. At the obtain an outcome.
opportunity to meet and network sitting in traffic for over an hour my career in Hewlett Packard same time, the building of the I’m starting to the use the tools
with the 17 other graduates from with frustrated motorists, Canberra Enterprises. relationship is only one pillar of two I learned to understand the
Australia and New Zealand and is completely different. The roads pillar structure, to what I witnessed customer’s environment and
we still keep in touch with each - Danny Yu HPE Graduate