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560 19 Writing Recommendation Reports

Are the recommendations M Does the list of symbols include all the symbols and
M clear? (p. 523) abbreviations your readers might not know? (p. 531)
M objective? (p. 523) M Does the list of references include all your sources
M polite? (p. 523) and adhere to an appropriate documentation sys-
M in an appropriate form (list or paragraph)? (p. 523) tem? (p. 531)
M in an appropriate location? (p. 523) M Do the appendixes include supporting materials that
are too bulky to present in the report body or are of in-
M Does the glossary include definitions of all the techni- terest to only a small number of your readers? (p. 531)
cal terms your readers might not know? (p. 530)

Exercises

in this book For more about memos, see Ch. 14, p. 385.
1. An important element in carrying out a feasibility study 3. grouP eXerCISe Write the recommendation report
is determining the criteria by which to judge each op- for the research project you proposed in response to
tion. For each of the following topics, list five neces- Exercise 3 on page 463 in Chapter 16. Your instruc-
sary criteria and five desirable criteria you might apply tor will tell you whether the report is to be written
in assessing the options. individually or collaboratively, but either way, work
a. buying a cell phone closely with a partner to review and revise your re-
b. selecting a major port. A partner can be very helpful during the plan-
ning phase, too, as you choose a topic, refine it, and
c. choosing a company to work for plan your research.
d. buying a car 4. INTerNeT eXerCISe Secure a recommendation report
e. choosing a place to live while you attend college for a project subsidized by a city or federal agency,
2. INTerNeT eXerCISe Using the Links Library for Chap- a private organization, or a university committee or
ter 6 on <bedfordstmartins.com/techcomm>, find a task force. (Be sure to check your university’s Web
site that links to government agencies and depart- site; universities routinely publish strategic planning
ments. Then find a recommendation report on a sub- reports and other sorts of self-study reports. Also
ject that interests you. In what ways does the structure check <www.nas.edu>, which is the site for the Na-
of the report differ from the structure described in this tional Academy of Sciences, the National Academy of
chapter? In other words, does it lack some of the ele- Engineering, the Institute of Medicine, and the National
ments described in this chapter, or does it have ad- Research Council, all of which publish reports on the
ditional elements? Are the elements arranged in the Web.) In a memo to your instructor, analyze the report.
same order in which they are described in this chap- Overall, how effective is the report? How could the
ter? In what ways do the differences reflect the audi- writers have improved the report? If possible, submit a
ence, purpose, and subject of the report? copy of the report along with your memo.

Case 19: Analyzing Decision Matrices

background feasibility of purchasing, for the first time, electric guitars
You are the president of Harmony Music, a business that that can be used for digital recording. You asked your Di-
offers music instruction. You are a serious amateur pianist, rector of Guitar Instruction, Helen Ferguson, to study the
but your company offers instruction in both piano and gui- question for you.
tar. You purchase 10 new guitars every year to replenish Helen is amply qualified to carry out this investigation;
your inventory, and this year you want to investigate the she is adept at both acoustic and electric guitars and uses

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