Page 396 - Board Member Onboardin August 2019

C26-Provide annual antitrust training; CSCS Antitrust Compliance
Certificates
Board BP 5 Director Compliance Administration R9-Damage to Brand and company reputation by R14-2, R22, Periodic Preventive P1 Completed compliance records are
Governance unethical behavior or incompetence R23, R24 C27-CSCS Confidentiality Agreement stored on-site
C29-CSCS Code of Conduct
R9, R14-2, C27-CSCS Confidentiality Agreement Board approval of meeting minutes
R11-Fraudulent activities which are subject of public
BP 6 Board Meeting Management Administration scrutiny and investigation R19, R22, C44-Legal presence at all Board Meetings Periodic Preventive P2 saved on Members' website in
Franchise Principal section
R23
BRAND MANAGEMENT
Control Characteristics
Business Process BP ID Business Process Name CSCS Primary Risk (s) Secondary CONTROL ACTIVITY (IES) Control Frequency Control Primary 1 (P1 - Critical Control), EVIDENCE OF CONTROL
Category Business Unit Risk (s) (continuous, daily, Primary 2 (P2 - Significant Control),
monthly, periodic) Nature Secondary (S)
execution & management, and test inventory
BP 270 Test Implementation Overview Brand See relevant risks below: test demand planning, test See relevant controls below See relevant details below See evidence below
Management
management
BP 280 Test Planning Brand R3-Continuity of supply R18 C12-Risk Assessment Form (Both Brands) Periodic Preventive P2 Risk Assessment Form (Both
Management Brands)
Test Brief
C49-Test Brief
Brand
BP 290 Test Initiation R3-Continuity of supply Periodic Preventive P1
Management C50-Food show (Both Brands) Food Show followed by Kick-off
meeting (Both Brands)
For Applebee's: Brand Forecast
Spreadsheet, Recipe/Yields (Star
Chef or Training Document
Applebee's), Location list
Strategy Implementation (Test
BP 300 Test Forecasting Including Yields Brand R19-Incorrect information and data C7-CSCS engages brands in this process. CSCS does not move Periodic Preventive P1 (impacted DCs/restaurants) from
Management forward without recipe, forecast, and yield.
Overview)
Testing For IHOP: Forecast yields (from
Business Analytics) and Recipe
from Charter folder
Brand
BP 310 Test Demand Planning Management R3-Continuity of supply R6, R9 C34-Carefully construct and review Demand Plan Periodic Preventive P1 Demand Plan
AIPs
Brand C18-CSCS initiates authorization for inventory purchase policy (AIP).
BP 320 Test Execution & Management R3-Continuity of supply R6, R9 Periodic Preventive P1 Emails of product orders from
Management In order to begin production, CSCS and brands must agree to sign
Culinary (Applebee's)
Detective
Brand R3-Continuity of supply R18, R23, C13-Monitoring key, high-risk, and high-value inventory through
BP 330 Test Inventory Management Management R15-Obsolete Inventory R24 Inventory Scorecard/Workbook Periodic Preventive P1 Inventory Scorecard/Workbook
C18-Purchase per AIP. Additional expenses and product not defined
Test Obsolete Inventory and Incremental Expense Brand by AIP will be authorized by Brand. (IHOP)
BP 340 Resolution Management R18-1-Unfavorable impacts on cost of goods sold R23, R24 Periodic Corrective P1 AIPs
C7-Seeking approval from Brands through email authorization and Email and database for invoices
documentation of invoices
See relevant risks below: promotion demand planning,
Brand
BP 350 Promotion Implementation Overview promotion execution & management, and promotion See relevant controls below See relevant details below See evidence below
Management inventory management
BP 360 Promotion Planning Brand R3-Continuity of supply R9 C12-Risk Assessment Form - (Applebee's and IHOP) Periodic Preventive P1 Risk Assessment Form
Management
Menu/Campaign brief & Product
Brand C51-Brand prepares a menu/campaign brief & product matrix Matrix (Applebee's)
BP 370 Promotion Initiation R3-Continuity of supply R9 Periodic Preventive P1
Management (Applebee's) and LTO brief (IHOP)
LTO Brief (IHOP)
For Applebee's:
Brand Forecast Spreadsheet
Crunch Time
Menu Maker Report
C52- For Applebee's, Brand Analytics publishes a forecast for
Brand promotion/menu, optional and deletes come from Menu Maker. For IHOP:
BP 380 Promotion Forecasting Including Yields Management R19-Incorrect information and data R9 Yields are warehoused in Crunch Time. For IHOP, forecast (including Periodic Preventive P1 Forecast (email) - public drive.
yield assumptions) is supplied by Brand via E-mail. W:\Shared Dine\Shared
CSCS\ALL\Glendale
Promotion / LTO Recipe (email) - public drive.
/ Product W:\Shared Dine\Shared
CSCS\ALL\Glendale
Features Brand
BP 390 Promotion Demand Planning R3-Continuity of supply R9 C34-Carefully construct and review Demand Plan. Periodic Preventive P1 Demand Plan
Management
C18-CSCS initiates authorization for inventory purchase policy (AIP).
Brand
BP 400 Promotion Execution & Management R3-Continuity of supply R9 In order to begin production, CSCS, brands, and Board Chairs must Periodic Preventive P1 AIPs
Management agree to sign
Detective
Brand R3-Continuity of supply R18, R23, C13-Monitoring key, high-risk, and high-value inventory through Inventory Scorecard/Workbook,
BP 410 Promotion Inventory Management Periodic P1
Management R15-Obsolete Inventory R24 Inventory Scorecard/Workbook, Obsolete Inventory workbook Obsolete Inventory workbook
Preventive
Obsolete Inventory Workbook
C15-CSCS holds joint and collaborative discussions with Brand
Marketing, Business Analytics and supplier to determine a solution. Detective Meeting minutes and
correspondence between CSCS
BP 420 Promotion Obsolete Inventory Resolution Brand R18-1-Unfavorable impacts on cost of goods sold R23, R24 QA consulted as required. Periodic P1 and Business Analytics (IHOP)
Management
C18-Seeking approval from Brands through Authorization for Corrective AIPs
Inventory Purchase (AIP) if exceeding threshold in AIP.
Emails and database for invoices
See relevant risks below: menu demand planning,
Brand
BP 430 Menu Implementation Overview menu execution & management, and menu inventory See relevant controls below See relevant details below See evidence below
Management
management
BP 440 Menu Planning Brand R3-Continuity of supply R9 C12-Risk Assessment Form (Both Brands) Continuous Preventive P1 Risk Assessment Form
Management
BP 450 Menu Initiation Procurement R3-Continuity of supply R9 C51-Brief and Product Matrix Provided by Brands Continuous Preventive P1 Brief and Product Matrix provided
by Brands
Brand Forecast Spreadsheet
Brand C7-CSCS engages brands and QA in this process. CSCS does not
BP 460 Menu Forecasting Including Yields R19-Incorrect information and data R9, R18 Continuous Preventive P1 Crunch Time
Management move forward without recipe, forecast and yields
Menu Maker Report (Applebee's)
BP 470 Menu Demand Planning Brand R3-Continuity of supply R9, R18 C34-Carefully construct and review Demand Plan Continuous Preventive P1 Demand Plan
Management
Menu C18-CSCS initiates authorization for inventory purchase policy (AIP).
BP 480 Menu Execution & Management Brand R3-Continuity of supply R9, R18 In order to begin production, CSCS, brands, and Board Chairs must Continuous Preventive P1 AIPs
Management
agree to sign
Detective
Brand R3-Continuity of supply R18, R23, C13-Monitoring key, high-risk, and high-value inventory through Inventory Scorecard/Workbook,
BP 490 Menu Inventory Management Continuous P1
Management R15-Obsolete Inventory R24 Inventory Scorecard/Workbook, Obsolete Inventory workbook Preventive Obsolete Inventory workbook
Obsolete Inventory Workbook
C15-CSCS holds joint and collaborative discussions with Brand
Marketing, Business Analytics, QA and supplier to determine a Meeting minutes and
Menu Obsolete Inventory and Incremental Expense Brand solution. QA consulted as required. Detective correspondence between CSCS
BP 500 Resolution Management R18-1-Unfavorable impacts on cost of goods sold R23, R24 Continuous P1 and Business Analytics (IHOP)
C18-Seeking approval from Brands through Authorization for Corrective AIPs
Inventory Purchase (AIP) if exceeding threshold in AIP.
Emails and database for invoices
LOGISTICS
Control Characteristics
Business Process BP ID Business Process Name CSCS Primary Risk (s) Secondary CONTROL ACTIVITY (IES) Control Frequency Primary 1 (P1 - Critical Control), EVIDENCE OF CONTROL
Category Business Unit Risk (s) (continuous, daily, Control Primary 2 (P2 - Significant Control),
monthly, periodic) Nature Secondary (S)
R1-Ineligible supplier or distributor who does not meet C5-Screening for eligible distributor by reviewing responses from RFI Documents
CSCS and Dine Brands' standards and qualifications Request for Information (RFI) process
RFP Documents
BP130 Distributor Selection / Approval Logistics R3-Continuity of Supply R9 C6-Selecting eligible distributor based on reviewing responses from Periodic Preventive P1
Request for Proposal (RFP) process Distributor Approval Process
R4-Food Safety Guidelines (enclosed in RFP)
C7-CSCS engages QA in the selection process. CSCS does not
R5-Compromised product quality move forward with final contracting without QA approval QA's Approval Letter
Distributor Approval Process
C7-CSCS engages QA in this process. CSCS does not move Guidelines (enclosed in RFP)
BP 140 Facility Approval Logistics R4-Food Safety R3, R5 forward with final contracting without QA approval Periodic Preventive P1
Email Approval from QA
R3-Continuity of supply C4-Managing relationship and contractual obligations with distributors Continuous Preventive P1 Distributor Services Agreement
through period review of the Distributor Services Agreement (DSA)
and C53-Market Distribution Agreement (MDA). Reports of issues and resolutions
R4-Food Safety Continuous Detective P1 from CSCS to QA
BP 180 Distributor Performance Management Logistics R15, R16, C14-CSCS communicates issues to Dine Brands QA and provides a
R17, R18
report of issues and resolution
Monthly reports from distributors to
R5-Compromised product quality C15-CSCS holds joint and collaborative discussions with QA and Continuous Corrective P1 CSCS
distributors to determine a solution
Market Distribution Agreement