Page 399 - Board Member Onboardin August 2019

Business
Process BP ID Business Process Name Business Process Description
Category
CSCS identifies a new supplier/distributor
BP100 New Supplier / Distributor Engagement
CSCS engages new supplier/distributor in business discussion
CSCS engages supplier in its own approval process
BP110 Supplier Approval / Supplier Selection CSCS works with QA in selecting a supplier
CSCS engages supplier and QA in the approval process
BP120 Sole Source Supplier Approval CSCS works with QA and Brands to approve a sole source supplier
BP125 Supplier Selection for Proprietary Product CSCS works with Brands to approve a supplier for a proprietary product
BP130 Distributor Approval CSCS works with QA in approving a distributor
BP 140 Facility Approval QA is in charge of approving a supplier/distributor facility
BP 150 Product Approval CSCS works with supplier, QA, Brands, R&D in a product approval
Dine Brands communicate issue with supplier to CSCS
BP 160 Supplier Performance Management - DE Issues
CSCS holds joint and collaborate discussions with QA and supplier to seek a solution
Supplier /
Distributor CSCS notifies supplier of issues
Relationship BP 170 Supplier Performance Management - CSCS Issues
Management If the issue is elevated to QA, CSCS holds joint and collaborative discussions with QA and supplier to determine a solution
CSCS notifies distributor of issues
BP 180 Distributor Performance Management If the issue is not elevated to QA, CSCS provides monthly report of issues to QA
If the issue is elevated to QA, CSCS holds joint and collaborative discussions with QA and distributor to determine a solution
BP 190 Supplier Status Change Dine Brands update CSCS as to the status of a supplier (either inactive, disapproved, or probation)
BP 200 Distributor Status Change CSCS works with Dine Brands to update the status of a distributor (either inactive, disapproved, or probation)
CSCS Board receives and documents funding/contribution request
BP 210 Supplier / Distributor Funding & Contributions
If the Board approves the funding/contribution request, CSCS solicits supplier/distributor
CSCS assists QA secure product samples from suppliers or distribution centers for QA audit
BP 220 Product Audits
CSCS works with suppliers and distributors to release hold or reject product
CSCS assists QA as necessary in auditing supplier & distributor facilities, which is required by supplier / distributor quality programs
BP 230 Facility Audits
CSCS assists QA as necessary in developing corrective action program and additional audit
Once a supplier approaches CSCS with new product idea, CSCS provides Menu Development and R&D with the information
BP 240 Supplier Engagement for New Products CSCS assists the Brands as necessary in selecting supplier for new product
CSCS also works with QA to provide feedback on supplier and ensures engagement compliance
Product CSCS assists Brands and QA as necessary in finalizing products
Development BP 250 Product Development Once the product is approved, CSCS provides Formulation Agreement to supplier
CSCS enforces compliance and is responsible for completion and notification to Dine Brands
CSCS works collaboratively with Dine Brands and supplier to finalize specification
BP 260 Specification Development / Management
CSCS provides feedback to QA as appropriate
BP 270 Test Implementation Overview CSCS engages in test demand planning, test execution & management, and test inventory management
CSCS provides insight into availability for test products, supplier/distributor preferences, and notification if any items require longer or shorter
lead times
BP 280 Test Planning
CSCS confirms arrangement with supplier to cover percentage of costs related to test to insure continuous supply of inventory during test and
excess inventory at conclusion of test and notifies Brands
BP 290 Test Initiation CSCS participates in test kick-off discussion with Dine Brands
CSCS collaborates with Brands in creating test projections
BP 300 Test Forecasting Including Yields
CSCS reviews forecast to affirm alignment and provides additional insight to Brands if applicable
CSCS creates demand plan for test lineup and corresponding menu changes due to test
BP 310 Test Demand Planning CSCS collaborates with Brands in planning inventory mitigation if required for any relevant items
CSCS notify distributors, suppliers, and other business unites
Testing
CSCS initiates authorization for inventory purchase policy (AIP). In order to begin production, CSCS and Brands must agree to sign
CSCS category manager notifies supplier of demand and inventory plan
BP 320 Test Execution & Management
CSCS inventory manager notifies distribution centers of demand and inventory mitigation plan including identification of test partners
CSCS supports seed meetings and training sessions with inventory
CSCS uses supplier production data and distributor order data to analyze inventory usage and placement in system at least 2 weeks prior to
test completion
BP 330 Test Inventory Management CSCS collaborates with Brands to determine optimal Brand strategy for minimizing costs, expediting freight, lengthening test, or other
solutions
CSCS provides direction to suppliers and distribution centers
Test Obsolete Inventory and Incremental Expense
BP 340 CSCS identifies all obsolete inventory and incremental expenses caused through the testing process and notifies all parties as appropriate
Resolution
BP 350 Promotion Implementation Overview CSCS engages in promotion demand planning, promotion execution & management, and promotion inventory management
CSCS provides insight into supplier capability and availability
BP 360 Promotion Planning
CSCS notifies Brands if any items require longer lead times
BP 370 Promotion Initiation CSCS provides guidance as applicable
CSCS collaborates with Brands in creating promotional campaign projections
BP 380 Promotion Forecasting Including Yields CSCS reviews forecast to affirm alignment and identify any material misalignment
CSCS presents forecast to Concept Board for approval
CSCS creates demand plan for Promotions/LTO/Product Features
BP 390 Promotion Demand Planning
CSCS collaborates with Brands in planning inventory mitigation for any relevant items
Promotion / LTO CSCS initiates authorization for inventory purchase policy (AIP). In order to begin production, CSCS and Brands must agree to sign
/ Product BP 400 Promotion Execution & Management CSCS category manager notifies supplier of demand
Features CSCS inventory manager notifies distribution centers of demand
CSCS supports roll out meetings and training sessions with inventory if necessary
CSCS uses supplier production data and distributor order data to analyze inventory usage and placement in system on a weekly basis during
promotion
BP 410 Promotion Inventory Management CSCS collaborates with Brands to determine optimal Brand strategy for minimizing costs, expediting freight, and giving the promotion every
chance to be successful
CSCS provide direction to suppliers and distribution centers
CSCS identifies all obsolete inventory and incremental expenses caused through the testing process and notifies all parties as appropriate
BP 420 Promotion Obsolete Inventory Resolution All parties work together and cooperate in the resolution of inventory excesses, shortages, and incremental expense resolution
CSCS execute plan determine by joint collaboration and pay costs as appropriate
BP 430 Menu Implementation Overview CSCS engages in menu demand planning, menu execution & management, and menu inventory management
CSCS provides Brands with feedback regarding product availability
CSCS collaborates with Brands to determine commercial viability
BP 440 Menu Planning
CSCS confirms ability to support Brand placements, develops inventory mitigation plan for deleted items, and defines items that require
forecasting and notifies Brands
BP 450 Menu Initiation CSCS provides guidance as applicable