Page 30 - 2019 CSCS Supplier Summit

How a Complaint is Investigated Length of an Investigation

T
N • Investigation led by Product Manager •
E The time to investigate and
M communicate is based upon
E • Conversation directly with the restaurant the complexity, logistics, and
AG • Collect additional/missing ability to obtain information

information
MAN and/or product to review

T • Conversation(s) with the supplier’s QA and • Amount of product in the
Operations
pipeline can impact immediate
N • Production and ingredient resolution
AI diagnostics
L
P
M • Discussion with CSCS RESTAURANT/FRANCHISEE
O • Understand impact to inventories
T C

C • Product and record review GUEST RELATIONS
U • Product requested from restaurant
D and/or distributor DISTRIBUTOR
RO

P • Product disposition (findings) shared with
appropriate parties
9