Page 4 - FNB SUITE OWNERS MANUAL Jan '18

Suite Tickets

The nature of your lease agreement will determine which events are included, i.e. those events for which you do not
need to purchase tickets. You will, however, still be required to complete a booking form which will be forwarded by
the SMSA Hospitality Department prior to events. A suite circular detailing all aspects regarding ticketing, beverage
and catering orders, match day programs, etc. will be forwarded prior to each event. Please note that suite tickets
ordered in addition to the allocation stipulated in your lease agreement, must be paid for in full prior to the tickets
being printed.

The booking form will specify the deadline dates in terms of booking suite tickets. Please note that these deadline
dates need to be adhered to in order to ensure optimal service to you. These time lines may vary depending on
technical logistics. Therefore please contact the SMSA Hospitality Department to confirm that your tickets are ready
for collection, prior to arriving at the stadium.

Upon confirmation that your tickets are ready for collection, you will be able to collect your tickets from the ticket office
at Gate C (unless otherwise advised).

Suite closures on event days

The suite areas are open to guests 2 hours prior to the event. The Event Safety & Security Committee (as elected in
conjunction with SAPS) has issued a directive (Annexure A) that all suites at the Stadium must close no later than 1
(one) hour after the respective event has ended (that is, the final whistle has blown/ the feature artist has left the
stage).

As all medical and security service are terminated one hour after the event has ended, it is imperative that for the
safety and security of your guests, you ensure that your suites are closed no later than 1 hour after the event.

You are also requested to ensure that all your doors are locked and air conditioners, fridges and lights are switched
off. For ease of reference please switch off on your DB board which is situated behind your suite door

Catering

Touch Down, Market and Horn and Phillips catering company have been granted exclusive catering rights at FNB
Stadium.
A variety of menus will be sent to you, specific to each event. From these you can select your menu choice. Please
note that the cost for the chaffing dishes/ serving equipment is not included in the menu price, and is charged
separately. Waiter and bar staff can also be arranged through the catering company of your choice at a standard rate.
Should you have any special dietary requirements, please ensure that you place such orders no less than 3 business
days prior to the respective event. There is generally an additional charge for special dietaries as the meals need to
be prepared separately.

The contact details for catering are as follows:
• Touch Down Catering – Milica Krunic 011 402 8104 – 083 646 9770 or touchdown@wol.co.za
• Horn and Phillips Catering – Vaughn Phillips 011 608 2288 or vaughn@hornandphillips.co.za
• Market Caterers – Stephen Ferreira 011 434 5325 or stephen@marketcaterers.co.za

Should you arrange your waiter and bar staff through ANSC kindly provide them with your service wristbands.

SMSA Beverages

The liquor license held by the stadium is subject to certain conditions and restrictions regarding the consumption of
liquor in the stadium. All beverages must therefore be purchased through the SMSA liquor warehouse or Event bars.

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