Page 53 - Cowch eBook - Staff Manual 2019

Goods receivable

Staff at Cowch will understand the importance of receiving deliveries
accurately and ensure all goods are received in a professional and
meticulous manner. Staff will ensure all goods delivered are accurate
and of good quality. They will check and sign upon receipt of deliveries
and place invoices in the designated location for payment.
All deliveries are recorded in Jolt together with a photo of the invoice.

• Staff will treat all suppliers, reps and delivery drivers in the same
friendly and respectful way they treat Cowch’s paying customers.
BAMA applies!

• When receiving a delivery, staff will count all items and place a
check next to the corresponding detail on the invoice. Staff will
ensure accuracy of the product, including quantity and quality.

• All items on delivery dockets/ invoices will be checked before it is
signed and before the delivery driver departs the venue. This will be
done quickly and with accuracy.

• Mixed box deliveries may involve opening boxes and checking their
contents individually.

• Perishable food deliveries must be temperature checked by a
member of the Cowch team and details recorded in Jolt as per Eat
Safe Brisbane recommendations.

• All discrepancies, returns or credits must be noted on both copies of
the invoice and relayed to the Venue Manager immediately.

• The delivery driver will require the staff member to sign their copy

of the invoice as legal receipt of an accurate delivery. The staff
member must also sign the venue’s copy which must be placed in
the designated location ready for processing and payment. A lost
invoice can result in unpaid bills causing confusion, unnecessary
administration and even late fees.

• All stock deliveries must be put away as soon as possible. Perishable
items must be processed and stored in the appropriate areas
immediately to reduce the risk of contamination.

• Ensure all stock is rotated, as per the first in, first out policy.

• Deliveries should not be received during peak service times.

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