Page 30 - Marchetti Cafe Manual eBook April 2018

SEQUENCE OF SERVICE

The Sequence of Service is the specific order in which service is undertaken:
from the moment the guest walks through the doors, to the time the guest
departs the premises. This procedure is created to ensure consistent, efficient,

productive and professional service whilst helping staff to prioritise effectively
and remain in control of their sections.

Prepare for service

All staff are to arrive at work 10 minutes before their rostered start time.

Check the shift plan and attend pre-service briefing. Ensure you are in FULL uniform
and have your tools (notebook, two pens and a smile).
Clock in for your shift on time, but never more than a few minutes early.

Always check your section is completely ready for service.

All stations must be clean and fully stocked to save you time during service including:
packaging for take away orders and napkins.
Ensure the water station is ready.

Cutlery must be polished, stocked and pocketed; ready to go.

Ensure sugar bowls are stocked on each table.
The venue must be beautifully presented: refer to Venue Presentation Standard &
Procedure.

The till should have plenty of change with backup till rolls and eftpos rolls at the ready
- check printers before service.

Tables must be straight, clean, set correctly and not wobbly.

Coffee machine and grinder must be on and calibrated, ready for service. Coffee
station must be stocked with extra beans, coffee cups, milk, decaf coffee etc.
Ensure newspapers are current and neatly folded.

Always check your own section thoroughly. Your section is your responsibility - OWN
IT.

Greeting the guest

Always be aware of the entrance way. When stocking the fridges, preparing garnishes,
polishing cutlery or setting tables, FACE the entrance and position yourself as close as
possible so you can greet guests quickly. Never put your back to the entrance ways.

Although it is counter service at Marchetti, it is expected that wherever possible, guests
will be greeted at the door, or at the very least, acknowledged by a staff member
immediately upon their arrival.

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