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ACAS

The non departmental government body Advisory, Conciliation and Arbitration
Service (ACAS) have got expertise on employment matters. They aim to improve
working life through better employment relations. They help with employment
relations by supplying up-to-date information, independent advice and high
quality training, and working with employers and employees to solve problems
and improve performance.

They have a helpline that deals with issues relating to employment. The ACAS
Helpline is the place to go for both employers and employees who are involved
in an employment dispute or are seeking information on employment rights and
rules. The Helpline provides clear, confidential, independent and impartial advice
to assist the caller in resolving issues in the workplace.

Call the Helpline on 0300 123 1100.

Customers with a hearing or speech impairment may prefer to contact ACAS
using the Text Relay service. You can contact the ACAS Helpline using Text Relay
by dialling 18001 0300 123 1100. Your questions will be relayed to the helpline
adviser who answers the call and a real-time conversation will take place.

Alternatively, you can use Helpline Online:

www.acas.org.uk/helplineonline

This is an automated service which will try to link you to the
best information to help answer your question.

Also, you can browse their website generally for free
information:

www.acas.org.uk

page 23 Taking on a personal assistant – a basic guide • Employment law