Page 108 - 633 102 Professional English for Pharmacists E-Course book

Why is the pharmacist-patient relationship important?

• The pharmacist-patient relationship is very important
• Shared responsibility to work together to bring about the best results
• Be able to provide effective and appropriate patient care that patient trust pharmacist
• One in which the patient will freely share information ( health problem with pharmacist or
health provider)that might otherwise seem embarrassing or potentially dangerous if
widely known
• those are things that would be able to talk to emphasize on how good your relationship
with your customer and your drug store

Where Do You Establish the Relationship?

The pharmacist, we have the different way at your hospital either IPD/OPD or what you
are doing now in the community pharmacy in the drug store

• Retail/community drugstore
• Inpatient/Hospital Ward
• Ambulatory Care Clinic

Patients ...

• Struggle to make behavior changes in adherence and other disease management
behaviors
• behavior changes It is easy for people to change?
Answer

• behavior changes like exercise, I think I can’t believe so It’s hard for patient to change the
behavior
• Those can be a very big factor in their health because they don’t want to engage in healthy
behaviors but for the harmful behaviors, they love drink, party, smoking, coke, all kinds of
fat products (burgers) and they don’t have any motivation. It’s just only depression. If I
don't drink and smoke, I will die and be so depressed because I love and enjoy that part
of my life.
• Do not engage in healthy behaviors
o Not eating healthy or not exercising regularly
• Engage in harmful behaviors/habits
o Smoking and drinking excessive alcohol
• Lack the motivation needed to change these underlying behaviors that would optimize
outcomes

105 633 102 Professional English for Pharmacists