Page 113 - 633 102 Professional English for Pharmacists E-Course book

o Physiological Changes:
• Sweating or blinking more when getting nervous; embarrassment,
disapproval, or boredom

And the way you frown, the way you blink your eyes, it means something. Or the way you
look at people, they could see from your eyes, “Are you judging me?” The way you sweat or
embarrass, turn red.

Non-verbal Communication

• Proximity and orientation
• Posture
• Sitting/Standing/Lying
• Forward sloping/backward stance
• Gestures
• Glancing at watch or mobile phone/answering telephone

And one thing that we do look around and watch my mobile phone, or look at your watch,
people may feel that you really, how would you feel? You are rushing. So, if you feel that way, if
you are pharmacist duty today, then think that have that in mind as well that your patients will
not like it either. Some doctors, they were looking at their mobile phone, and patients were angry,
and actually the doctor are searching online on their Google, try to get some information for the
patient, but he/she didn’t tell the patient, so the patient thought that “you don’t care about me,
you are playing Line in front of me when you are working.” So, a lot of miscommunication. So, be
careful when you are doing your internship. Did the patient know that you’re looking, searching
for information for them?

• Activity
• Doing other things implies “lack of interest”
• Voice quality
• Rushed or hurried

You rushed, “I need to go, I got to go”. You hurried, your activities show that you don’t
have interest in them anymore.

• Tone
• Touch

What about your touch?

• Social touch -handshake
• Consoling touch

A soft touch when you see your patients are fine. When I was in the hospital they looked
at me and knew that I’m be pain or not happy. So, what did she do? The doctors didn’t do this,

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