Page 115 - 633 102 Professional English for Pharmacists E-Course book

• Show the patient the medication and ask how they take it
• Ask specific questions after getting broad information
• Verify question in chart or with MD
• If caregiver is present, he/she will usually verify

Clues to Non-truth Telling

• Avoiding eye contact
• Rapidly blinking
• Not answering questions directly
• Getting defensive or angry

Motivational Interviewing (MI)

• An effective counseling method for ambivalent or resistant patients
• Designed to resolve ambivalence and to help patients decide internally and on their own
to make changes

How to start the Motivational Interviewing (MI)?

• Pharmacist should respect the patient’s autonomy
• Prior to giving information or initiating a more lengthy discussion, the pharmacist
should ask for permission from the patient to do so

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