Page 120 - 633 102 Professional English for Pharmacists E-Course book

Answer: especially, you don’t know yet what’s wrong with them. Right? but if you just ask a closed
question, yes? No? it’s very narrow. You want to start with the big picture first and then narrow
down.

2. Leading/biased questions
3. Probing questions
4. Prompt question: some of questions, you may want to ask to prompt or to kind of lead
to what you are thinking about.
• Location: where is the symptom/problem?
Example: Where is particular? You are asking for location. Show me.

They will say where the symptoms are.

• Quality: What is it like?

Example: the pain is sharp pain.

• Quantity: Ask for frequency.

Example: how long or how often has it been present?

• Timing: how when or how often has it been present?

Example: every morning I have this problem.

• Setting: how did it happen?
• Modifying factors: what makes it better? Worse?

Example: when you take the medicine. you say, ‘I take paracetamol already.’ Does it make
you feel better or still there?

• Associated symptoms: What other symptoms do you have?

5. Direct/indirect questions

• Direct questions
o Sequence of questions

Some direct questions will help you to talk about things but make sure you have a good
sequence of questions rather than jumping around rational

o Wording to avoid ‘leading’

The wording that you use does not lead too much. That means bias can happen. You may
do the thing that way. But the actual things, it may not be what you think. So, do not lead it with
too much use when rather than close in question like ‘does it occur in the morning only?’ or
something like a leading question. And do not try to use double questions. Double questions me
you have more than one question in your question. Example: have you been to the clinic and it is

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